• Citrix Apps Won T Launch On Mac Computer
• Citrix Won't Launch App
• Citrix Storefront Apps Won't Launch
• Citrix Apps Won't Launch On Mac Laptop

Applicable Products

• Citrix Workspace App
• Receiver for Windows

Symptoms or Error

Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time.

When launching an application from the Internet browser, users are prompted to save or download the launch.ica file. The prompt Do you want to Open, Save, or Cancel the launch.ica connection file is displayed.
The application does not launch immediately. Also, some but not all the users report that they are unable to connect .

Solution

‎Citrix Workspace app lets you access your SaaS, web apps, mobile, virtual apps, files, and desktops to help you be as productive on the go as you are in the office. If your company uses Citrix, you have the freedom to work on your favourite device from wherever you are. Just ask your IT department h. Some Mac Computers can connect and launch published apps successfully and some cannot (because, as we now know, the working Mac computers have a computer name designated and the non-working ones don't). You can enumerate applications When you attempt to launch a published application though, the viewer comes up, then goes away.

The stages of a Citrix NetScaler Gateway connection. I talk about using Citrix StoreFront website, there is not so much difference to a receiver for web site. If you still use Citrix WebInterface: not much difference there, but my screen shots won’t be of any help. A user connects to the NetScaler Gateway website and is prompted with a logon page. It was then I realized that apps wouldn’t open because of the certificate expiration issue which Apple explains to developers here, but nonetheless this is something the average end-user should not experience. TLDR: If your Mac apps are crashing instantly on launch and not opening at all, update your Mac apps from the App Store. Apps and desktops might not launch when using Safari on macOS Sierra 10 Fixed an issue after launching one app Citrix Fixed issues in Citrix Receiver for Mac, Mac apps can't be opened or damaged. Following the upgrade, some users experience mail not working problems on macOS Sierra, including mail won't open.

There can be a number of resolutions to the issue including but not limited to the following:

Install the Latest Version of Citrix Receiver

Install the latest Citrix Receiver version which can be downloaded from: Download Citrix Clients.

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Add Website to Trusted Sites

Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

1. Go to Tools > Internet Options > Security tab > Sites

2. In the Add this website to the zone field, enter your organization's website and click Add.

3. Repeat this for the .com, .net, .org, or .gov Web site addresses of your organization to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.
   Note: It might be required to also add any additional subdomain.domain.com URLs to the Trusted sites list in the Security tab setting if still experiencing unwanted prompts.
   

Remove or Disable Third Party Browser Adware

Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.

Clear the 'Do not save encrypted data to disk' Option

If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

Automatically Open ICA Files

After the ICA file is downloaded, enable the browser to open similar files automatically.

• Internet Explorer:

1. Download the file using IE 10/11
2. You'll ge Open/Save/View download prompt.
3. Select the Save.
4. Then in Internet Explorer click Tools

Citrix Apps Won T Launch On Mac Computer

5. Under Tools click the View Downloads option
6. You will see a popup containing the file that you just downloaded.
7. Right-click on the file, un-check the option : Always ask before opening this type of file

Citrix Won't Launch App

• Google Chrome: Click the drop-down list for the file in the download bar and select Always Open Files of This Type.

Associate .ica File Type With Citrix Connection Manager

1. On Windows computers, go to Control Panel > Settings > Apps > Default apps > Choose default apps by file type

2. Under Name, find .ica file type.

3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.

Note: Connection Manager is the wfcrun32 file located at C:Program Files (x86)CitrixICA Client. On Windows 10, this file is located at C:Program Files (x86)Citrix.

Disable ActiveX Filtering (Enable ActiveX)

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

Configure Internet Explorer as follows to allow successful application launching:

1. Disable ActiveX filtering feature for the Web Interface site, either by:

• Disabling ActiveX filtering globally:
  Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).

  Or

• Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:

  1. Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.

  2. Click the blue warning sign and select Turn off ActiveX Filtering.
     

Citrix Storefront Apps Won't Launch

2. Enable ICA launch using one of the following options:

• Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

  Or

• Disable the MIME filter: Rename the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica

3. Log off and close window then restart the browser after making this change.

Enable Citrix ICA Client plugin

Configure Internet Explorer as follows to allow successful application launching:

1. Enable Citrix ICA Client IE plugin by following the steps below:
   • Launch Internet Explorer
   • Go to Tools > Manage add-ons
   • Select Citrix ICA Client plugin and click Enable

Problem Cause

There can be a number of reasons for the issue including but not limited to:

Citrix Apps Won't Launch On Mac Laptop

• The *.ica file on the client needs to be associated with a required installation of the Citrix Receiver.

• The Internet Explorer browser option 'Do not save encrypted data to disk' is selected in the Internet Settings on the Advanced tab.

• A lockdown issue occurring after an upgrade of the current Internet Explorer browser version is preventing the launch.

• The Web Interface server is not configured with the proper address routing or network address translation setting causing the launch.ica file to render with the incorrect local network IP address or https/SSL WAN address location.

• Third party web browser based applications, known as Adware, or password caching shopping based programs installed on a client’s machine have been known to be the cause of this prompt.

• The Citrix MIME types may not be configured correctly with ICA.

Additional Resources

• Flixster desktop app for mac. CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

• CTX136578 - Google Chrome does not Open Launch.ica Files

• CTX200889 - Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

• CTX126653 – Citrix Online Plug-in for Windows with Internet Explorer 9 Support

• Contact the Citrix Service - Open a support case for assistance

• Citrix Discussions - IE 11 (Website cannot find required software)​

• Full RfW Experience - Microsoft Edge https://www.citrix.com/blogs/2017/02/28/providing-full-receiver-for-web-experience-for-microsoft-edge/

Disclaimer