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When you use iTunes to update or restore your iPhone, iPad, or iPod, you might see an alert message that says iTunes could not contact the software update server because you're not connected to the Internet. It will advise you to make sure your Internet connection is active and try again. Follow the steps below to fix the issue.

“iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.” Now after searching for the solutions on internet and apple forums, he found out the installing and reinstalling the iTunes software could fix the problem for him but it did not.

Update or restore your iOS device without using iTunes

You need to use iTunes to update or restore your iOS device if you forgot your password and are locked out, or if your device is in recovery mode.

If that's not the case, you can update or restore without iTunes using these steps:

  1. Disconnect the iPhone, iPad, or iPod touch from your computer.
  2. On the device, turn on Wi-Fi. We recommend that you connect to a network, not a personal hotspot, when you download software updates.
  3. Update the device by going to Settings > General > Software Update.

If this doesn't fix the issue, go to the next solution.

Connect to the Internet and the iTunes Store

Open a browser on your computer and see if it can load a webpage. Then, try to connect to the iTunes Store.

  • If you can't connect to the Internet, contact your computer administrator or Internet service provider (ISP) for help. Or, try a different computer or network.
  • If you can connect to the Internet but see an error message when you try to connect to the iTunes Store, find solutions to possible iTunes Store errors.
  • If you can connect to the Internet but the iTunes store shows a blank white page, identify and remove Layered Service Provider software.

If these solutions don't fix the issue, edit or reset your hosts file.

Edit or reset your hosts file

Your hosts file might block access to the software update server. Here's how to edit or reset your hosts file.

If you use a Mac

If you use a work computer, check with your computer administrator before you edit the hosts file.

  1. In Finder, select Applications > Utilities > Terminal from the menu bar.
  2. In the Terminal application, type the following command and press Enter to open the hosts file:
    sudo nano /private/etc/hosts
  3. When prompted, type your user password. Note that nothing appears in the Terminal window when you type the password.
  4. Use the arrow keys on your keyboard to move through the hosts file.
  5. If any line includes apple.com, add a number sign (#) and a space character to the beginning of the line.
  6. To save the hosts file, press Control-O.
  7. At the filename prompt, press Enter.
  8. To exit, press Control-X.

If this doesn't fix the issue, your security software might be out-of-date or misconfigured. You can resolve issues between iTunes and your security software.

If you use a Windows PC

On your Windows PC, reset the hosts file.

If this doesn't fix the issue, your security software might be out-of-date or misconfigured. You can resolve issues between iTunes and your security software.

Do you want to know that how to update iPhone on iTunes? If so, then you are in the right place. Here, you will get to learn how you can update your iPhone/iPad/iPod touch to its latest iOS version using iTunes.

iOS Update Tips & Problems

iOS Update Tips
Problems During iOS Update
Problems After Update

Finally, iOS 12.3.1 update is available to download and install for iPhone, iPad, and iPod touch devices. It could have a remarkable impact on the performance of your device. The best part of the upgraded iOS version is that it fixes the security and bug issues, which mainly about the message and phone call receiving, that you are facing in your current one.

If you are one of those users who want to update their device to the latest iOS version, then you have come to the right page. Even if you can’t see an update message on your device, you can still update your iPhone/iPad/iPod touch manually via iTunes. So, please continue reading this post to learn how to update the iPhone through iTunes.

Update iPhone/iPad/iPod touch via iTunes

As a subsidiary tool developed by Apple, iTunes is an old friend for most of the iOS users. Other than managing media content, iTunes could also be used to update your iOS devices. Here, we will tell you the method of updating iPhone/iPad/iPod touch through iTunes.

Before you proceed with the update process on your iOS device, it is highly advisable to create a backup of your device either via iTunes or iCloud. You would never know when you encounter a data loss situation while updating your device. If you have created a back up of your device, then you can prevent your data from permanent loss.

Once creating a backup, please follow the below steps to update iPhone/iPad/iPod touch with iTunes:

Step 1: To commence the process, install the iTunes latest version on your computer if you have not installed it yet.

Step 2: Next, connect your iOS device to your computer with the help of a digital cable and after that, run the iTunes application on your computer.

Step 3: Once the iTunes detects your connected device, you need to click on your device icon to enter managing interface.

Step 4: Here, click on the “Summary” tab and then, click on the “Check for Update” button.

Check for update

Step 5: If any updates are available, then you need to download and install them by clicking on the “Download and Update” button.

Wait until the whole updating process is finished, then you can check if your device has upgraded to the latest iOS version. That’s how you can manually update your iPhone/iPad/iPod touch via iTunes. As you can see that it is quite an easy and simple way.

Itunes could not contact the iphone software update server

However, keep in mind that if your system is using a personal hotspot on your iDevice that you are updating, then connect your system to a different Wi-Fi network before the update process. Also, you need to have sufficient space on your device to install a new update.

Update iPhone/iPad/iPod touch Wirelessly

Users who can see a message saying that an update is now available and click Install Now on their iOS device can update their device wirelessly instead of using iTunes.

Follow the below steps to learn how you can update your device wirelessly:

Step 1: To start with, plug your iDevice into power and then, connect it to the reliable Wi-Fi internet connection.

Step 2: After that, open the “Settings” on your iOS device and go to the “General” option.

Itunes Could Not Contact The Ipod Software Update Server Mac Without

Step 3: Here, click on the “Software Update” option.

Step 4: Next, click on the “Download and Install” button to update your iDevice to its latest iOS version.

Download and Install Update File

Bonus Tip: Best iTunes Alternative

No doubt, iTunes is an official way to manage your iOS content. A lot of users still use iTunes to sync or transfer data between the computer and their iOS devices. But, iTunes is highly prone to various errors, and problems while updating, transferring and syncing iPhone/iPad/ iPod touch. And now, Apple has announced in 2019 WWDC that they would shut down iTunes and replace it with three separate applications – Podcast, TV, and Music.

Since users need to say goodbye to iTunes, another problem has arisen, what to do with the iTunes purchases? Thus, you need an iTunes alternative like AnyTrans for iOS to help you download and transfer your iTunes purchases to your computer or iPhone.

AnyTrans for iOS is an all-in-one iOS data management tool designed for users to manage all of their Apple devices with ease and smartly. The tool can help you to transfer files such as photos, videos, documents, etc between iPhone and computer/iTunes without iTunes. Unlike iTunes, AnyTrans has a simple and user-friendly interface that is easy to use.

The tool overcomes the problems you encounter while using iTunes. So, see how this iTunes alternative can do to save your iTunes purchases. Download and give a try to AnyTrans and you will get to know how helpful it is when it comes to managing iOS device data.

Itunes Could Not Contact The Ipad Software Update Server

The Bottom Line

We hope that you now got an idea about how to update the iPhone with iTunes. Here, we have mentioned guide to update iPhone/iPad/iPod touch both wirelessly and using iTunes. And AnyTrans for iOS is recommended for those users who are looking for iTunes alternative. The tool works with all iOS devices and provides support for both Windows and Mac computers.

Itunes Could Not Contact The Iphone Software Update Server

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