- Repair Mail App Mac High Sierra Ca
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When the Mac restarts, you are greeted by icons for all of the available drives. In the example below, there’s a Sierra drive, a Windows drive (Boot Camp), and a drive designated “Recovery-10.12”. MacOS Sierra is also known as macOS 10.12, so this is the Recovery Partition for our Sierra boot drive.
Apple’s Mail app is highly useful for centralizing and managing emails from various service providers. You can add all your email accounts on the app, so you don’t have to log in every time you need to check your email. If you set the Mail app to automatically run during startup, your inbox will be loaded as soon as you boot up your Mac and your new emails are ready to be read.
However, recent Mail app crashes in High Sierra and Mojave have brought inconvenience to a lot of users. The Mail app keeps quitting unexpectedly on High Sierra and Mojave that users are not able to load their inboxes. For most users, the crash happens immediately after launching the app, while others were able to click a few times before the app closes. There are also users who are not able to launch the Mail app at all.
There are different reasons why the Mail app quits unexpectedly on MacOSX High Sierra 10.13.6 and other macOS versions. It is likely that a recent update has broken the Mail app indexes, causing it to crash. Too many emails can also affect app performance, resulting in network hang-ups characterized by the spinning color wheel. It is also possible that the application itself is corrupted.
This article will show you what to do when Mac Mail keeps crashing in High Sierra or other versions of macOS. The methods below cover most of the common causes of Mail app crashes and all you need to do is find one that works for you.
How to Fix Mac Mail That Keeps Crashing
Before you try anything else, it is important to do some basic troubleshooting first to see if this will resolve your Mail app problem. Close your Mail app by clicking Mail > Quit Mail. Use a Mac repair tool to delete cache files and perform routine maintenance cleanup, then restart your computer. Launch Mail again to check if you are able to load the app successfully. If it still crashes, follow the solutions we listed below.
Solution #1: Launch the Mail App Safely.
Sometimes crashes occur because of a problematic email message. When you open the mail app, messages are loaded automatically and one of them could be causing the crash. To find out which messages are causing the app shutdown, launch Mail then hold down the Shift key immediately to prevent the contents of your mailbox from being loaded. Next, determine which message is causing the error and delete it immediately.
Solution #2: Clean Up Your Mail.
The Mail app receives and sends out lots of emails every day. As those messages accumulate over time, your mailboxes become bloated and suffer problems such as freezing or crashing. To improve the app’s loading time, clean up your mail by regularly deleting everything in your Spam and Deleted Items folders. Go through your emails one by one and get rid of those that you no longer need. Removing all these junk can significantly improve your app’s performance and hopefully resolves this issue.
Solution #3: Rebuild Your Mailboxes.
If your Mac Mail keeps crashing in High Sierra, you need to rebuild each mailbox to reset its settings. To do this:
- Launch Mail by clicking the icon from the Dock.
- If you have multiple email accounts added to the Mail app, choose the mailbox you want to rebuild.
- Click Mailbox in the top menu, then choose Rebuild.
- Do this for all your mailboxes.
The process may take a while to finish, depending on the size of your mailbox. If you notice some performance lag, wait for the rebuilding to finish before using your computer because this process consumes a lot of system resources.
Solution #4: Re-Index Your Messages.
If Mail still fails to launch or you’re still having issues with it after rebuilding your mailboxes, the next step is to re-index your messages. Whenever Mail detects a problem with any of the mailboxes, the app attempts to automatically re-index the messages by default. But if Mac Mail keeps crashing in High Sierra and you can’t access the mailboxes, re-indexing manually is the best option.
To manually re-index your messages, follow the steps below:
- Click Mail > Quit Mail to close the app.
- Go to your Desktop, then hold down the Option key. Click Go > Library.
- In the search bar, type in the following address: ~/Library/Mail/V2/MailData.
- Once the folder opens, copy all the contents of the folder to your Desktop as a backup, then delete all files that have Envelope Index in its name.
- Close the folder and relaunch Mail.
The app will build new envelope files when launched and this process can take a long time, especially if you have a lot of messages to re-index. If everything goes smoothly and Mail no longer crashes, you can delete the backup of the envelope index files you previously copied to your Desktop.
Solution #5: Reset Apple Mail Preferences.
Repair Mail App Mac High Sierra Ca
When the preferences file for Mail is corrupted, the app won’t be able to load properly and would keep on crashing. To fix this, you need to clear the app’s property lists and allow Mail to generate a new one. Take note, though, that resetting you Mail preferences will remove all your account settings and other customizations. You will need to log in to all your accounts and set them up one by one all over again. Your downloaded messages, however, will remain intact.
To refresh your Mail preferences, follow these instructions:
- Quit Mail if the app is open.
- Go to Finder and hold down the Option key, then Go > Library.
- Copy and paste this in the address bar: /Library/Containers/com.apple.mail/Data/Library/Preferences.
- Look for the com.apple.mail.plist file inside the folder.
- Drag the file to the Trash to delete it.
- Close Finder and launch Mail.
You’ll find that the app will start the way it did when you first launched it. Run the setup wizard and set up all your mailboxes again. This should resolve most Mail app errors. If not, you still have one more solution to try below.
Solution #6: Rebuild Address Book Database.
Another possible reason why your Mail app keeps quitting unexpectedly on High Sierra is a corrupted Address Book database. If this is the case, you will need to rebuild your Address Book to fix the issue. To do this:
- Create a backup of your Address Book by choosing All Contacts > File > Export > Address Book Archive.
- After saving all your contacts, quit Address Book and search for the /username/Library/Application Support/Address Book/ folder in Finder.
- Cut all the contents of the folder and copy them to the Desktop.
- Launch Address Book again and check to see if the contacts are still there. If not, import them from your archived backup.
- Launch the Mail app again to see if this solution worked.
If your Mac Mail keeps crashing in High Sierra, checking your emails becomes a hassle, especially if you’re using different mail services. You have to log in to each one of them just to check your email. If you’re experiencing issues with your Mail app, such as performance lags or persistent crashing, you can apply any of the fixes above to resolve these problems.
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The excitement of installing a new version of macOS, especially if its a High Sierra 10.13, is only tempered by the possibility of it not working properly or not being compatible with the apps you use most.
Before you begin upgrade to macOS make a bootable backup
If you haven’t started the process of upgrading yet, check if the Mac is compatible with macOS High Sierra and make a bootable backup.
Do it now, before you do anything else. If things go disastrously wrong at least you’ll be able to boot from macOS’ Recovery partition and migrate all your data back to your Mac. You can use any backup tool you like – Apple obviously favours Time Machine, but you don’t have to use it. You can use, for example, Get Backup Pro, which comes with your Setapp subscription. Don’t have a Setapp subscription? Click here to sign up.
Common macOS High Sierra problems
While most new versions of macOS are relatively problem-free, it’s not unknown for users to have issues – particularly with a beta or .0 release. Thankfully most are easy to resolve. Here’s how to fix the most common High Sierra issues.
High Sierra installer won’t download
If you’re trying to download the macOS High Sierra installer, you’ll need to have signed up to App Store. If you’ve done that, and managed to start the downloading process only for it to fail, force quit the App Store app.
- Press Cmd-Alt-Esc or go to the Apple menu and choose Force Quit.
- Select the App Store app and confirm you want to force quit.
- Re-launch the App Store and try downloading again.
macOS High Sierra won’t install
If the download completes successfully but the installation doesn’t finish, force quit the installer using the same procedure as above.
- Restart your Mac
- Launch the App Store app and go to the Purchases tab.
- Find macOS High Sierra and click Install.
If that doesn’t work, try deleting the downloaded installer (it’s in your Applications folder) using CleanMyMac and download it again.
If you have a copy of macOS Server in your applications folder, that may be the root of the problem. Delete it and try again.
Getting the rainbow wheel every few seconds after upgrade
Check console.app and if you’re getting errors from sandboxd and hidd (IOKit), your problem is a third party software. It’s probably because it wasn’t supported by the new APFS file system. It tries to repeatedly update causing your Mac laptop to be stuck in an endless loop. To fix this issue, just find and remove this app and everything will be fine.
What if macOS High Sierra stops responding?
If your Mac hangs and you can’t do anything at all, wait up to half an hour to see if that helps. If not, force your Mac to restart by holding down the power button and waiting for it to shutdown and then start again.
Fix macOS problems
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macOS 10.13 High Sierra keeps logging out
In case you’re getting tired of you new OS kicking you out of your account on random occasions, there’s a chance it’s pretty easy to turn it off. For instance, there is a setting in your Security & Privacy menu that is responsible for that.
- Go to Security & Privacy > Advanced and find the box saying “Log out after… minutes of inactivity.”
- Uncheck it.
You can go even further and turn off the need to enter your password every time you open your Mac or turn it on. In the same Security menu find General settings and uncheck another box, the one saying “Require password after sleep or screen saver begins.” As you can tell, though, that it not the most secure option, especially if it’s your work computer or if you can expect other people getting a hold of it.
If the problem occurs when you’re using Chrome browser, disable the hardware acceleration feature: look for Advanced menu in its settings and turn off hardware acceleration.
How to fix USB devices not recognized on High Sierra
It’s not a nice thing to find out after getting a brand new system, but some Macs have been struggling with USB devices after the upgrade. If your Mac is one of them and refuses to see or read USB drives, external drives, and so on, try resetting SMC.
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We’ve explained earlier in the article how to do it, but here’s brief instruction. For all laptop Macs like MacBook, MacBook Pro, and Air, simply turn it off and then on again, while holding Shift + Control + Option and the Power button for 10 seconds.
For iMac, Mac mini, Mac Pro, and Xserve, You start my turning off your Mac and then unplug the power cord. Chill for about 15 seconds. Look out of the window or something. Plug the cord back in, wait a couple of seconds and turn your Mac on.
If the problem remains, you can try to reinstall High Sierra or consult with customer support at Apple.
Security issues in High Sierra: Password Stealing
The only known and relatively famous security issue with the latest macOS is the password stealing code created by security researcher Patrick Wardle. Long story short, he showed that if he wanted to (and you allowed him by installing his malicious code on your Mac), he could extract your passwords from Keychain without having your master password for the system.
If you look into it, it all boils down to “Don’t get into white vans with strangers and don’t install suspicious software from shady developers on your Mac.” Basic safety precautions. Make sure you visit the developer’s website, make sure you install signed apps from trusted sources. That’s about it.
To check your safety settings, go to System Preferences > Security & Privacy > General and see if ‘App Store and Identified’ developers is selected.
Meanwhile, Apple is reportedly working hard on patching up the breach.
How to fix Mac running slow on macOS High Sierra
In case you’ve just upgraded to the new macOS and your Mac runs slower than it used to, worry not. It’s common and it’s not exactly an issue. The thing is that your Mac is reindexing a bunch of files while running a new system and it slows down its productivity and performance.
For 12-24 hours your Mac could experience these trouble and they are still within the range of normal behavior. If your Mac is running slow a few days after the upgrade, try some Mac-optimizing utilities to fix it. For instance, there is an app called CleanMyMac that can remove system junk and speed up your Mac. It’s a Mac cleaner with a set of handy utilities, some of which might come in handy.
For instance, one of the reasons for your Mac slowing down could be that some apps hog too much RAM. To see if this is the problem, try opening Activity Monitor and see which apps take to much processing power. If some of them seem to be exceedingly greedy and you’re pretty sure that’s not how it’s supposed to be, you can reset them.
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To fix RAM-consuming apps, use the special module in the CleanMyMac app that we mentioned earlier, Uninstaller. Simply open CleanMyMac, go to Uninstaller, find the app in question and click Reset. The app will then lose its preferences and stored info and roll back to default settings. It’s basically like reinstalling it but without the hassle.
If your Mac goes all the way and becomes completely unresponsive or even needs rebooting, follow the instruction in our guide on how to speed up a slow Mac after installing macOS.
Fix problems with apps compability
With every macOS upgrade there are older versions of apps that are no longer supported by their developers. One casualty of High Sierra is Microsoft Office 2011 for Mac. Microsoft has said that it will not offer support for it running on new macOS and it’s likely you’ll have problems with it. The only solution is to upgrade to Office 2016.
For other apps, upgrade them and check the developer’s website for details of High Sierra support. Even if an app doesn’t work with the new version of the new OS, it’s possible its developer is still working on support and it will work by the time macOS ships.
If you want to delete an app – perhaps because you’ve replaced it with a newer version – use CleanMyMac Uninstaller to make sure you delete all the files associated with the app.
Display issues on High Sierra
A few things can go wrong with your Mac’s display after the upgrade, so let’s see what can be done when they occur. You might experience troubles waking your Mac from sleep, when the display just never comes live or it does, but minutes after you’ve jammed every key on the keyboard.
Then you might also experience flickering of certain images while browsing the web. The last issue is a grey screen or a blue screen that signal something going pretty wrong with the whole Mac-to-display connection.
What you need to do to fix it is resetting your NVRAM. It’s that kind of memory that unlike regular RAM is non-volitile which means it keeps info when your Mac is turned off. That’s why simply turning it off and on again won’t help. Anyway, it’s a quick fix.
- Turn your Mac off and when you turn it back on, hold Command+Option+P+R while it’s booting. You will either see your screen blink twice or hear a two chimes.
- After that you need to have your System Management Controller reset also.
- Turn your Mac off again and press and hold Shift + Control + Option and the Power button for 10-15 seconds.
That should do it.
Fix Wi-Fi problems
One of the issues that has been reported the macOS High Sierra is with wifi signals. To analyse your wifi network after installation, use WiFi Explorer or NetSpot, both available in Setapp. Both these tools map the wifi networks within range of your Mac and identify areas where signals are either strong or weak. By using one of these apps, you should be able to tell if your Mac is having wifi problems.
If you can’t identify a problem and can’t connect to a network, try switching wifi off in the Finder menu bar, waiting 30 seconds and switching it back on again.
Bluetooth issues on macOS 10.13
Not much has been reported about Bluetooth issues on macOS High Sierra at the moment. However, there’s always one infallible piece of advice to give: re-pair your device. Find the Bluetooth icon in the upper right corner and open its preferences. If you can’t see it there, go to System Preferences and find Bluetooth menu.
Hover on the device in question and click the X-mark next to it. This not just disconnects the device, but removes it entirely from the list until you pair it back. To restore the device, set it into the painting mode and when it shows up in the list below, click “Pair.”
macOS High Sierra battery problems
Ramping up performance and adding new features while avoiding putting more strain on a battery is tough. So don’t be surprised if your Mac’s battery (if it’s a laptop) doesn’t last as long after upgrading. Use iStat Menus, available in Setapp, to monitor battery life – as well as CPU usage, fan speeds, temperatures and a host of other data. That way you’ll be able to tell if your battery really is performing less well after upgrading.
Your Mac use more power when it’s processor is under stress – partly because it generates heat which needs fans to cool it. So quit any apps that are hogging processor cycles if you’re not using them. You should also update apps to their most recent versions, and could turn down your screen’s brightness and move somewhere cooler if you’re sitting somewhere that’s particularly hot.
If your Mac’s battery hasn’t been its best self since the upgrade, try checking where the problem is. Open Activity Monitor > Energy and see which apps take up the most. Browsers and rendering software is expected to be energy-heavy, so that’s normal.
But if you’re seeing some minor applications you rarely use taking up a chunk, consider uninstalling them. You can use the specially-made CleanMyMac's Uninstaller for the job, because just dragging an app to the trash doesn’t uninstall it fully.
Download High Sierra App
No Mail notifications in macOS High Sierra
In case you either see mail notification for less then a second or don’t see it at all, there might be a problem with settings. Try checking if you have the notifications turned on in System Preferences > Notifications. Does you alert style say “Banner”? If it does but the problem remains, change the alert style from 'Banner' to 'Alert' or 'None'. After that you can switch it to 'Banner' again and from now on it should work fine.
APFS compatibility issue with games and Unity engine
This part is for gamers only. If any of these names ring a bell for you, don’t rush to upgrade: 'Cities: Skylines', 'Civilization V', 'Team Fortress 2,' 'Half-Life 2,' and 'Counter-Strike: Global Offensive.'
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Developers of these games and of the Unity engine, joined by threads on Reddit and Steam, have all voiced concerns about the APFS system and its compatibility with the main game engine and graphic controls. So, before you upgrade, hit Reddit or Google and find out if these troubles have been resolved.
If all else fails
If a force restart doesn’t work and you can’t get your Mac to run the new OS at all, the next step is to try repairing the disk on which it’s installed.
- Restart your Mac while holding downs cmd+R to boot in recovery mode.
- When it’s booted, choose Disk Utilities from the macOS Utilities menu.
- Click Repair Disk to to fix any problems on the disk.
- When it’s done, restart your Mac normally.
If that doesn’t work, you’ll need to reinstall macOS.
- Plug in the hard drive on which you made the bootable backup and select it as your Mac’s Startup Disk in System Preferences.
- Re-boot while holding down cmd+R.
- When the macOS Utilities menu appears, choose Disk Utilities and use it to erase you Mac’s main drive.
When it’s done, choose Reinstall macOS and select your Mac’s main drive as the destination. Wait for High Sierra to install and restart. When you see the Setup Assistant, choose the option to migrate data from another disk and choose the external disk as the source.