Itunes Could Not Contact The Iphone Software Update Server Mac Rating: 6,3/10 307 reviews
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If you are having issues contacting the Apple software update server in order to download iOS 8 to iTunes, you may find the following article helpful: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server. Regards, - Brenden.

  • 1. iTunes Download Errors
  • 2. iTunes Restore Errors
  • 3. iTunes Sync Errors
  • 4. iTunes Errors on Windows
  • 5. Common iTunes Error Codes
  • 6. Other iTunes Poblems and Fixes

by Jenefey AaronUpdated on 2020-06-02 / Update for iTunes Tips

It seems as though some users have issue installing or updating iTunes on Windows 10/8/7. Here we list the common iTunes installation errors and also the corresponding workarounds.

Itunes Could Not Contact The Iphone Software Update Server Mac

Problem 1: Windows Installer Package Error

If iTunes won't download or install on your Windows, you may receive one of the following error messages:

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.'

This iTunes install error is not strange to some users who came across the same iTunes 12.8/12.7/12.5/12.3 installation error on Windows 10. The most common cause of the errors is outdated or incompatible version of Apple Software Update on the PC. Here are some possible troubleshooting methods you may take into consideration.

Solution 1: Repair the iTunes Software First

  • Open Uninstall a Program from the Windows Control Panel.

  • Right click on Apple Software Update, select Repair from the context menu.
  • Follow the prompts to complete the repair process.
  • Restart Windows Software Update, you can now install iTunes 12.7 without errors.

Solution 2: Uninstall All Apple Software and Reinstall

If that doesn't work, you may need to completely uninstall iTunes and related drivers, then reinstall on your computer again.

  • Download and install Microsoft Program Install and Uninstall Utility on your computer.
  • After installing this tool on your PC, select iTunes and all related Apple software you want to reinstall and click on Next.

  • Select 'Yes, try install' to confirm your decision.
  • When the uninstall process finishes, reinstall iTunes again on Windows.

Problem 2:iTunes Error 7 (Windows Error 193) When Trying to Install iTunes for Windows

Not I am running W7 64-bit. Every time I try to install ITune I get an Error 7 (Windows error 193) upon completion ( and another pop up that says 'iTunes helper was not installed'). During the installation process I get a message that Apple Mobile Device Service was unable to start. To which I select 'Ignore'

This is another error message that occurs during iTunes installation. You can follow the steps to resolve this error.

Note:

The steps below are only applicable when the message contains error 193, but not other Windows error code.

Head to C:WindowsSystem32

Locate the following files and remove them to Recycle Bin.

  • msvcp100.dll
  • msvcp120.dll
  • msvcp140.dl
  • msvcr100.dll
  • msvcr120.dll
  • vcruntime140.dll

Make sure that the file names that you drag to the recycle bin match those above exactly. If you cannot locate a file, skip and go to the next file. Any other files should not be removed from this folder.

After you drag these files to Recycle Bin, go and perform a repair on both installed versions of Apple Application Support (64 and 32-bit) in the Add/Remove Programs list in the Control Panel. iTunes requires both 64 and 32-bit versions of Apple Application Support.

  • Click Apple Application Support 32-bit.
  • Right click Apple Application Support 32-bit and select Repair from the context menu to complete the Repair wizard.
  • Follow the above two steps for Apple Application Support 64-bit.

Launch iTunes. If iTunes won't launch and you see the error 7 (Windows error 193) again, you should reinstall iTunes again.

  • Completely remove iTunes and related software components from your computer.
  • Go to iTunes download page and install iTunes from scratch.

Problem 3: iTunes Won't Install with Error 'Apple Application Support Was not Found'

If iTunes won't install on Windows 10/8.1/8/7 with the error 'Apple application support was not found (Windows error 2)', you can correct this issue following below suggestions.

  • Check whether you are using your computer as Administrator.
  • Update Windows system to newest version.
  • Find installer in iTunesSetup or iTunes6464Setup folder. Right click on install and choose to run as Administrator. You will be prompted to repair the software.
  • Delete all components leftover from previous installation.
  • Disable third-party security software that may cause confliction between iTunes and Apple server.

Recommed an one-click tool to repair all iTunes error

If the aforementioned methods didn't work for you, you can try Tenorshare TunesCare, which is a FREE and professional iTunes repair tool, can easily solve all iTunes issues within a couple of clicks.

  • First of all, please download,install and run Tenorshare TunesCare on your computer.

  • Connect your iOS device to your computer, after connected, click on 'Fix All iTunes Issues' to fix your iTunes on computer.

  • After that, Tenorshare TunesCare will start to download the repairing drives for iTunes, then Tenorshare TunesCare will automatically repair your iTunes.When successfully repaired, your iTunes will automatically restart.

Video Guide: How to Update iTunes on PC/Mac

So, we summarize the most common error messages during iTunes installing and updating. Hope these tricks help when you cannot install or update iTunes. As a matter of fact, iTunes is a complex program that many iOS users are not prefer. Using iTunes for iOS data syncing and transferring is complicated and time-consuming. If you are looking for an alternative to iTunes, I recommend Tenorshare iCareFone - which features iOS data transfer, backup & restore, iPhone cleaning as well as iOS problems fixing.

Is your iPhone or iPad not showing up in iTunes under device list? Or

Are you getting any of the below messages while trying to access iTunes on your PC or Mac?

  • iPhone cannot connect to iTunes because the value is missing
  • iPhone cannot connect to iTunes on mac
  • iPhone cannot connect to iTunes because it is lock
  • iPhone cannot connect to iTunes do not have permission
  • iPhone cannot connect to iTunes value is missing
  • iPhone cannot connect to iTunes 0xe800000a
  • iPhone cannot connect to iTunes unknown error
  • iPhone cannot connect to iTunes invalid response
  • iPhone cannot connect to iTunes on computer
  • iPhone cannot connect to iTunes because it is lock
  • iPhone cannot connect to iTunes error 0xe8000015

Then read on this post further…here we share the 11 ways you can use to fixthe problem of iPhone unable to connect to iTunes, occurring due to any reason.

Methods to fixiPhone cannot connect to iTunes’

  1. Restart your computer
  2. Use a good speed Internet connection
  3. Use Apple USB cable
  4. Update iTunes
  5. Update to the latest iOS
  6. Use iTunes compatible OS
  7. Trust the computer when prompted
  8. Update Apple USB drivers
  9. Disable iPhone restrictions
  10. Uninstall and Reinstall iTunes
  11. Hard Reset your iPhone

1. Restart your computer

Simply restart your PC or Mac, connect the iPhone and then access iTunes. This often fixes the problem of iTunes not recognizing the iOS device on computer.

2. Use a good speed Internet connection

Ensure continuous Internet connectivity with good data transfer speed for the computer and iPhone. If you are using cellular data, turn it on.

3. Use Apple USB cable

Use the OEM USB cable that you received with your iPhone or iPad. Use of a 3rd party USB cable may cause compatibility problems.

Also, check if the USB port is working properly. You may try using a different cable and USB port to rule out the USB cable issue.

Latest Itunes Download For Mac

4. Update iTunes

Use the latest version of iTunes. It improves the performance of the app and fixes problems like iTunes not connecting to iPhone.

To update iTunes on Windows PC, open iTunes. Go to the menu at the top click Help > Check for Updates.

On Mac, to get the latest version of iTunes, update the macOS. Click on the Apple icon on the Mac desktop. Select and follow System Preferences > Software Update.

5. Update to the latest iOS

Update your iPhone or iPad to the latest iOS.

On your iOS device, go to Settings > General > Software Update to check for available updates. Next tap Download and Install. Your iPhone will restart and the update process will begin.

Now connect your iOS device to the computer and launch iTunes. The problem of iPhone cannot connect to iTunes on computer should be fixed now.

6. Use iTunes compatible OS

iPhone not recognized by iTunes or unable to connect to iTunes may indicate an OS compatibility issue. Ensure your computer has iTunes compatible OS.

In Mac, iTunes requires OSX 10.5.8 or later whereas in Windows, the latest iTunes is compatible with Windows 7 or later. iTunes 12 is not compatible with Windows Vista and XP.

Itunes Could Not Contact The Iphone Software Update Server Machine

7. Trust the computer when prompted

Did you receive the message on iPhone, ‘Trust this Computer’ after connecting the iPhone to PC or Mac? Disconnect and reconnect your iPhone. Tap on the Trust button in the pop up box.

This should fix the problem of iPhone cannot connect to iTunes on Mac or PC.

8. Update Apple USB Driver

The problem of iPhone not connecting to iTunes usually occurs when the Apple USB driver is not updated or installed on your computer.

To update Apple USB Driver on Windows PC follow the below steps (apply if you downloaded iTunes from Microsoft Store):

  • Disconnect iPhone from PC. Unlock your iPhone and go to the Home screen
  • Reconnect the iPhone to the PC. If iTunes opens, close it.
  • Right-click the Windows Start button, choose Device Manager
  • Locate and expand the Portable Devices
  • Look for your connected Apple iPhone, right-click on it and choose Update driver
  • Select Search automatically for updated driver software
  • After the install completes, go to Windows Settings > Update & Security > Windows Update and verify that no other updates are available.

Now restart your computer. Connect the iPhone to it via USB cable, and check if the iPhone shows up in the iTunes device list.

9. Disable Restrictions (Parental Controls)

Sometimes iPhone doesn’t show up on iTunes because of the restrictions settings or parental controls that you applied on your device. Remove the restrictions and then try to access iTunes.

To disable restrictions on iPhone follow the below steps:

  • Open Settings > Screen Time > Content & Privacy Restrictions
  • Disable Restriction

10. Uninstall and reinstall iTunes

When iTunes doesn’t recognize your iPhone or iPad and throws ‘iPhone cannot connect to iTunes’ error, reinstall iTunes to fix the problem.

This method also fixes error, iPhone cannot connect to iTunes value is missing.’

Steps to reinstall iTunes on computer

  • Uninstall iTunes by following Start > Control Panel > Programs > Programs and Features > iTunes. Click Uninstall
  • Uninstall all related software from the Control Panel in the given order —Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support 32-bit, Apple Application Support 64-bit
  • Restart your computer
  • Reinstall the latest version of iTunes from Microsoft Store or Apple’s website

11. Hard Reset iPhone

In case none of the above methods are helpful, you may opt for hard reset (factory reset) of iPhone. This obviously will delete the complete data from your device.

Itunes Could Not Contact The Iphone Software Update Server Mac Defaults Read

Ensure you back up the photos, videos, messages, contacts etc., to iCloud or iTunes before factory reset. You can later restore the data from iCloud or iTunes. Unfortunately, if you are not able to recover iPhone data from the backup, restore it with the help of Stellar Data Recovery for iPhone. The software can restore the lost or deleted photos, videos, contacts, messages, WhatsApp, WeChat, Line, Viber, Tango messages, Safari bookmarks, Notes etc., on your iPhone.

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Itunes Could Not Contact The Iphone Software Update Server Mac Os X

One of the above 11 methods is surely going to help you fix the problem – iPhone cannot connect to iTunes on computer.

How To Update Itunes To Latest Version

Which method worked for you? Do share with our readers in the comments box below.

How To Update Itunes On Windows

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