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Having trouble with Slack notifications? This article will help you troubleshoot common issues.

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⚠️ Stuck badge notifications

A ghost or phantom notification that won’t go away.

You’re expecting a notification but nothing comes through.

Mac Notification Sound For All Apps Windows 10


⚠️ Delayed notifications

When your notifications show up slower
than expected.

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A notification comes through but you don't hear a sound.


What causes notification issues?

  • Cached data that is bad or corrupted
  • Browser preferences or settings
  • Windows or Mac system settings (such as Do Not Disturb or Focus Assist)
  • Mobile devices or apps that interfere with notification delivery

Ever had a notification badge but no new activity to see? This is usually related to some bad cached data.

Desktop

iOS

Android

Step 1: Mark everything as read

  1. From the desktop app, open the affected workspace.
  2. Press ShiftEsc.


Step 2: Clear your cache

  1. Click Help in your computer's menu bar.
  2. Select Troubleshooting, then Clear Cache and Restart.


Step 3: Send us your logs

Collect logs from the Slack desktop app and send them to us.

  1. Click Help in your computer's menu bar.
  2. Select Troubleshooting, then Report issue.
  3. Fill out the form and hit Submit.
  4. The logs will automatically be attached.

Step 1: Clear your app cache

  1. Open the Settings app on your iOS device.
  2. Select Slack, then choose Reset Cache on Next Launch.
  3. Reopen Slack.


Step 2: Send us your logs

Collect logs from the Slack app and send them to us.

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Send Feedback.
  4. Include a brief summary of the issue, then tap Compose Report.

Step 1: Clear your app cache

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Advanced.
  4. Tap Reset Cache and confirm.


Step 2: Send us your logs

Collect logs from the Slack app and send them to us.

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Send Feedback.
  4. Include a brief summary of the issue, then tap Report issue.

Sometimes your system settings interfere with notification delivery. If you’re not receiving notifications, give these steps a try.

Tip: Make sure you haven't paused notifications in Slack. If you see a Do Not Disturb icon next to your name, visit Pause notifications with Do Not Disturb to learn how to resume notifications.

Mac

Windows

Browser

iOS

Android

Check your Mac OS notification preferences

  1. Open your computer's System Preferences, then click Notifications.
  2. Select Slack from the list.
  3. Set the Slack alert style to either Banners or Alerts.

Note: If your device is running macOS 10.15, make sure to toggle on Allow Notifications from Slack before the last step.

Check your Mac OS Do Not Disturb settings

  1. Click the three horizontal lines icon in the upper-right corner of your screen to open the Notification Center for Mac.
  2. Locate Do Not Disturb and make sure it’s toggled Off.

Check your settings for Notifications & Actions

  1. On Windows 10, click the Start menu.
  2. Select Settings, then System.
  3. From the right sidebar, choose Notifications & Actions.
  4. LocateSlack in the list and check if notifications are enabled.

Check your Focus Assist settings

  1. On Windows 10, click the Start menu.
  2. Select Settings, then System.
  3. From the right sidebar, choose Focus Assist.
  4. Select Off to disable the feature. This will allow you to receive notifications.

Note: If notification sounds stop working on Windows 10, check the setting for Windows Quiet Hours. If active, notification sounds for apps are suppressed.

Enable visual effects on Windows Classic Theme

Using the Windows Classic Theme on Windows 7? Slack needs certain visual effects enabled in order to send you notifications. Here’s how to turn them on:
  1. Open the Start Menu.
  2. In the Search bar, type Transparency.
  3. Select Find and fix problems with transparency and other visual effects.
  4. Run the wizard to automatically turn on visual effects.

Remember: You’ll only get notifications for workspaces that you have open in your browser.

Mac Notification Sound For All Apps 2017

Chrome

  1. From the menu, click Preferences.
  2. Click Advanced at the bottom of the page.
  3. Under Privacy and security, click Site Settings, then select Notifications.
  4. Make sure Ask before sending (recommended) is turned on.

Firefox

  1. From the menu, click Preferences.
  2. Click Privacy & Security, then Settings (across from Notifications).
  3. Make sure your Slack workspace is included in the Notifications Permissions list.

Safari

  1. From the menu, click Preferences.
  2. Under the Websites tab, select Notifications.
  3. Make sure your Slack workspace is allowed to send notifications.

Step 1: Troubleshoot your notifications

  1. Tap You at the bottom of your screen.
  2. Tap Notifications.
  3. Tap Troubleshoot Notifications to run the diagnostic test.

The test will check your notification settings and will flag any issues.

Tip: Power saving mode or performance optimization apps may also prevent Slack from sending notifications. If using one of these, try disabling it or whitelisting Slack.


Step 2: Send us your logs

Collect logs from the Slack app and send them to us.

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Send Feedback.
  4. Include a brief summary of the issue, then tap Compose Report.

Note: If the steps below don't help, check out Known issues with Android notifications for more information.

Step 1: Restart your phone

Sometimes notification trouble can be fixed by restarting your device.


Step 2: Troubleshoot your notifications

  1. Tap You at the bottom of your screen.
  2. Tap Notifications.
  3. Tap Troubleshoot Notifications to run the diagnostic test.

The test will check your notification settings and will flag any issues.

Tip: Power saving mode or performance optimization apps may also prevent Slack from sending notifications. If using one of these, try disabling it or whitelisting Slack.


Step 3: Check settings for Google Play services

Free Apps For Mac

  1. Open the Settings app on your Android device.
  2. Click Application manager, then locate Google Play Services.
  3. Make sure Show notifications is checked.

Note: Google Play Services is needed to receive notifications on Android. Make sure your device is supported.


Step 4: Send us your logs

Collect logs from the Slack app and send them to us.

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Send feedback.
  4. Include a brief summary of the issue, then tap Report issue.

Tip: Need help troubleshooting your email notifications? Visit Trouble receiving emails from Slack.

Notifications running late? If your notifications are delayed, it may be due to your preference settings.

Windows

iOS

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Android

Step 1: Change how Slack sends notifications

  1. From your desktop, click your workspace name in the top left.
  2. Select Preferences.
  3. Under Deliver notifications via, choose Built-in notifications.


Step 2: Send us your logs

If the above step didn't resolve the issue, collect logs from the Slack app and send them to us.

  1. Click Help in your computer's menu bar.
  2. Select Troubleshooting, then Report issue.
  3. Fill out the form and click Submit.
  4. The logs will automatically be attached.

Step 1: Check your mobile notification settings

  1. Tap You at the bottom of your screen.
  2. Tap Notifications.
  3. Tap Notify Me on Mobile, then choose As soon as I'm inactive.


Step 2: Send us your logs

Collect logs from the Slack app and send them to us.

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Send Feedback.
  4. Include a brief summary of the issue, then tap Compose Report.

Step 1: Check your mobile notification settings

  1. Tap You at the bottom of your screen.
  2. Tap Notifications.
  3. Tap Notify Me on Mobile, then choose As soon as I'm inactive.


Step 2: Send us your logs

Collect logs from the Slack app and send them to us.

  1. Tap You at the bottom of your screen.
  2. Tap Preferences.
  3. Tap Send feedback.
  4. Include a brief summary of the issue, then tap Report issue.

Note:Mac users don’t typically experience this particular issue. But if you are having trouble, we’re here to help.

Not hearing your notification sound when you receive a notification? This may be a result of your preference settings.

Mac

Windows

Step 1: Check if sounds are enabled

Mac Notification Sound

  1. On your desktop, open your System Preferences.
  2. Click on Notifications, then look for Slack in the list.
  3. Make sure that sounds are enabled.


Step 2: Check your audio output settings

  1. On your desktop, open your System Preferences.
  2. Click on Sound, then select Sound Effects.
  3. Make sure the Alert Volume is turned up.
  4. Check what option is selected for Play sound effects through.


Step 3: Send a test notification

  1. From your desktop, click your workspace name in the top left.
  2. Select Preferences.
  3. Under Sound & appearance, click Show an example.

Step 1: Check Windows notification settings

  1. On Windows 10, click the Start menu.
  2. Select Settings, then System.
  3. From the right sidebar, choose Notifications & Actions.
  4. LocateSlack in the list and check if Play a sound is enabled.


Step 2: Send us your logs

If the above step didn't resolve the issue, collect logs from the Slack app and send them to us.

  1. Click Help in your computer's menu bar.
  2. Select Troubleshooting, then Report issue.
  3. Fill out the form and hit Submit.
  4. The logs will automatically be attached.

Note: External monitors can cause issues with notification sounds. Try disconnecting your monitor and see if the problem persists.

Like its counterpart on iPhone and iPad, the Notification Center on your Mac collects all of the notifications from various apps and stores them in a single convenient location. Coupled with Notification Center is Today, which offers a number of handy widgets that provide useful snippets of data. In addition to Apple's built-in widgets, third-party apps can offer their own. You can even use Notification Center to turn on your Mac's Do Not Disturb mode.

Follow this guide to learn how to use and master Notification Center on your Mac.

How to Find Notification Center

Notification Center slides out from the right side of your Mac's screen, allowing you to view both widgets and notifications. There are a couple of ways to activate Notification Center.

  • Click the Notification Center icon on the far right of the Menu bar (looks like three stacked lines).

  • If you use a trackpad with your Mac, place two fingers near the right edge of the pad and swipe to the left to activate Notification Center.

How to customize Notification Center

All
  1. Launch System Preferences by clicking the on the top left of your screen and clicking Preferences or launching from the Dock.

  2. Click Notifications.

  3. Click on the app or service for which you want to manage notifications.

  4. Click the item's alert style.

  5. Click the checkboxes for each notification setting you'd like to enable or disable.

  6. Choose how you would like your notifications sorted. You can choose Recents, Recents by App, or Manually by App.

How to delete notifications

  1. Click the Notification Center button on the top right of your screen (the three stacked lines).
  2. Click Notifications at the top of the Today view if you're not already in Notification view.

  3. Hover your cursor over a notification's card.

  4. Click the 'X' that appears in the top-right corner of the notification.

How to clear a day's notifications

  1. Click the Notification Center button on the top right of your screen (three stacked lines) .
  2. Click Notifications at the top of the Today view if you're not already .

  3. Click the 'X' towards the upper-right corner of the Notification Center.

How to add Today view widgets

  1. Click the Notification Center button on the top right of your screen (looks like three stacked lines).
  2. Click Today at the top of the Notification view if you're not already on Today view.

  3. Click Edit at the bottom of Notification Center.

  4. Click the green '+' button for any widget you want to add in the new Items panel.

  5. Click and drag the widget's top bar and drag along the Today view to rearrange the widget's location.

  6. Click App Store to be taken to a collection of apps with Today view widgets in the Mac App Store to find new widgets to use.

How to remove Today view widgets

  1. Click the Notification Center button on the top right of your screen (three stacked lines).
  2. Click Today at the top of the Notification view if you're not already on Today view.

  3. Click Edit at the bottom of Notification Center.

  4. Find the widget you'd like to remove and click the red '-' button next to the widget's name.

Questions?

Let us know in the comments below.

macOS Catalina

Main

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Get Iphone Notifications On Mac

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